Frequently Asked Questions
Find answers to common questions about our custom furniture, design process, delivery, and more.
How long does it take to make custom furniture?
The timeline depends on the complexity of your project. Standard projects typically take 4-8 weeks from consultation to delivery. Complex projects with extensive customization may take 8-12 weeks. We can discuss rush options (2-3 weeks) if you have an urgent deadline.
What is your payment process?
We require a 50% advance payment to confirm your order and begin production. The remaining 50% is due before delivery. We accept bank transfers, online payments, and other convenient payment methods.
Can I modify the design after confirming the order?
Minor modifications can be made in the early stages of production. However, significant changes may affect the timeline and cost. We recommend discussing any modifications as soon as possible to see if they can be accommodated.
Do you deliver outside the city?
Yes, we provide delivery services to various locations. Delivery costs and timelines vary based on distance. Please contact us with your location details, and we'll provide a delivery quote and expected delivery date.
Is installation included with delivery?
Our delivery team will assist with unboxing and basic placement of your furniture. For complex assembly or installation, additional charges may apply. We can discuss installation requirements during the consultation.
What warranty do you provide?
All our custom furniture comes with a comprehensive warranty covering manufacturing defects and structural issues. The warranty period and coverage details are specified in your purchase agreement. Please refer to our Warranty & Care Guide for detailed information.
What materials do you use?
We use premium materials including solid wood, high-quality fabrics, leather, plywood, and other durable components. During your consultation, we'll discuss material options based on your preferences, budget, and intended use.
Can you create furniture for commercial spaces?
Absolutely! We specialize in custom furniture for both residential and commercial spaces including offices, hotels, restaurants, and more. Check out our B2B Solutions page for more information about our commercial offerings.
Do you offer financing options?
We're happy to discuss flexible payment arrangements for larger projects. Please reach out to our team to discuss options that work best for your budget and timeline.
How do I care for my custom furniture?
Care instructions depend on the materials used. We provide detailed care guides with your furniture delivery and have a dedicated Warranty & Care Guide page with comprehensive maintenance tips for different furniture types and materials.
What if I'm not satisfied with my furniture?
Your satisfaction is our priority. If there are any manufacturing defects or quality issues, we'll work with you to resolve them. For issues related to design or customization, we encourage early communication during the design phase to ensure alignment.
How can I request a custom design consultation?
You can submit a custom enquiry through our Custom Enquiry Form, reach out via WhatsApp, call us, or visit our showroom. We'll schedule a consultation at your convenience to discuss your project in detail.
Still have questions?
Our team is here to help. Reach out through any of our contact channels.